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Frequently asked Questions

  1.  Are all products in stock?

    We carry a large assortment of stock in a variety of colours in our warehouses.  The majority of our products are always in stock, however we do not always have every colour in stock so if there is a specific colour you are in need of then please allow 2-3 weeks for us to order and deliver. 


    Please call us or email if you cannot see the item you need on 020 7790 2233, enquiries@londontrimmings.co.uk

  2.  How can I order?

    You can order online, over the phone or in store at our two locations, whichever is easiest for you.

    If you have any enquiries on the stock of a product please contact us on 020 7790 2233 or enquiries@londontrimmings.co.uk

  3.  Colour of products

    Every effort is made to ensure colours and images are accurate of all products displayed on the London Trimmings website, however we cannot guarantee every monitor will accurately depict the correct colour of the product.  We recommend coming into either our Tottenham Hale or Whitechapel branch to confirm the colour on a physical shade card. 

     

    Gunmetal is our reference to Black.. Please see image attached to the product in this case, if still unsure of the colour you would like the please come and see us in either our Tottenham Hale or Whitechapel branch.

    Please contact us if you have any queries in regards to colour, size or anything else before purchasing on 020 7790 2233, enquiries@londontrimmings.co.uk.

  4.  I have seen a zip that I like but not at the correct length

    We are able to customize your zips to required lengths and executions (closed ended, open ended, head-to-head etc)*

    All work is carried out by our workshop and takes at least 1 working day**

     

     

    * subject to stock availability

    **lead times for altered/customized zips can vary depending on how busy the workshop is

  5.  I have seen a zip that you don't stock

    If you have seen a particular zip that we do not stock please speak to a member of staff about this.  We can forward order both YKK and RIRI zips to your required lengths.  

    Please note that for the forward order option minimums and lead times apply.  

     

    To find out more give us a call on +44 207 790 2233 or email us at enquiries@londontrimmings.co.uk

  6.  How are my goods sent?

    All our packages are sent by Interlink DPD and require a signature on receipt. 

    We also offer a same-day delivery service.  Please enquire about this at the time of ordering.


     If you have any enquiries please contact us on: +44 207 790 2233, enquiries@londontrimmings.co.uk

  7.  Prices and payment

    All prices are in £ sterling and exclude UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and dispatched your goods. We do not charge your credit or debit card until we dispatch your order.


    If you have any enquiries please contact us on : +44 207 790 2233 / enquiries@londontrimmings.co.uk.

  8.  How much is delivery?

    We currently deliver within England, Wales, Scotland, Ireland, Isle of Man, Isle of Wight, the Channel Islands, and the Republic of Ireland.

    We aim to dispatch orders by our couriers immediately after payment has been made. We will only part dispatch if there is a problem in the order or if some prodcts are currently unavailable and hope to let you know as soon as possible.

     

    Mainland delivery charges vary depending on size and weight of the item.

    1Kg bag - £5.50 + VAT

    5Kg bag - £6.25 + VAT

    up to 20kg parcel - £8.35 + VAT

     

    Overseas shipping is also available.

    We also offer a same day courier service in and around London.  Please ask about this when placing your orders.

    Please contact us if you have a query on : +44 207 790 2233 / enquiries@londontrimmings.co.uk

  9.  I need to add to or edit my order

    If you need to make any changes to your order please contact us as soon as you can on: 020 7790 2233 enquiries@londontrimmings.co.uk. We aim to deliver your products promptly so if changes to orders are needed please do so as soon as possible.

  10.  Returns and exchange policy

    Certain goods can only be returned and a credit given if the item is in a resalable condition, 

    i.e original undamaged packaging, full box quantity etc.

    Unfortunately any rolls of interfacing, toy fillings and waddings cannot be returned.
    Errors on deliveries must be reported to the office within 3 days.
    You must inform the office before sending back any returns or it will not be processed.

     

    Altered zips cannot be returned.

     

    ALL returns/exchanges are subject to a 15-25% handling fee.


    Please contact us to let us know if there is a problem with your delivery or item on : 020 7790 2233/ enquiries@londontrimmings.co.uk

  11.  Privacy Policy

    Privacy policy Guide

    London Trimmings Wholesale Ltd is committed to preserving the privacy of all visitors to our website at www.londontrimmings.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

    By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

    INFORMATION THAT WE COLLECT FROM YOU

    When you visit, register or order products or services on www.londontrimmings.co.uk You may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

    We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

    USE OF YOUR INFORMATION

    Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

    In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

    DISCLOSURE OF YOUR INFORMATION

    The information you provide to us will not be accessed by or given to any third parties.

    Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

    Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. 

    SECURITY AND DATA RETENTION

    We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

    CHANGES TO OUR PRIVACY POLICY

    Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

    CONTACT

    All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: enquiries@londontrimmings.co.uk

  12.  E & OE (Errors & Omissions Excepted)

    We aim to be as accurate as possible in our images and description. However there may be some discrepancies. If in any doubt we are more than happy to answer your question before ordering on: 020 7790 2233/ enquiries@londontrimmings.co.uk